{"xsrfToken":"80c68eefa32184b279678a477a1f82f9b389979d_lout","branding":{"id":"1","key":"fs","name":"Foundries.io Support Portal","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de9400","headerLinkHoverBGColor":"#de9400","headerBadgeColor":"#de9400"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Foundries.io Support","sharedPortalName":"Foundries.io Support","userInitialAnnouncementHeader":"Notice of Offsite Planning Meeting: Potential Delays in Response Time","userInitialAnnouncementMessageWiki":"<p>We would like to inform you that the Foundries.io team will be attending an offsite planning meeting from June 2nd to June 6th. While we will remain available during this period, we anticipate potential delays in responding to your inquiries.</p>\n<p>We appreciate your understanding and patience during this time.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Foundries.io Support","sharedPortalName":"Foundries.io Support","announcementHeader":"Notice of Offsite Planning Meeting: Potential Delays in Response Time","announcementMessage":"We would like to inform you that the Foundries.io team will be attending an offsite planning meeting from June 2nd to June 6th. While we will remain available during this period, we anticipate potential delays in responding to your inquiries.\n\nWe appreciate your understanding and patience during this time.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000033","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8eb7c7c7-728a-4681-8db2-414ec68efb9e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NzkyNjVjNy01YTYzLTRjOTQtODQzMS0yMWM1ZDZiMjE1MzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhlYjdjN2M3LTcyOGEtNDY4MS04ZGIyLTQxNGVjNjhlZmI5ZSI6WyJyZWFkIl19LCJleHAiOjE3NDg4MTQzNzcsIm5iZiI6MTc0ODgxMzc3N30.85ZssfKiHqOVbixK4Ah5rnu-mbE4W_fAoAzhXmSHGNc&client=879265c7-5a63-4c94-8431-21c5d6b21530&height=300&mode=fit","bannerMediaApiFileId":"8eb7c7c7-728a-4681-8db2-414ec68efb9e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"fs","projectId":10100,"serviceDeskId":1,"name":"Foundries.io Support Portal","description":"<p>Welcome! You can raise a Foundries.io Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://foundriesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://foundriesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://foundriesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://foundriesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"6","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://foundriesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"7","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://foundriesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://foundriesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"16","name":"Action Item","descriptionHtml":"","callToAction":"Action Item","introHtml":"<p>Tasks assigned for onboarding or during meeting</p>","icon":10616,"iconUrl":"https://foundriesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10616","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,2,3,4,5,6,7]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5e9b8b62-10da-38de-883d-9cc8402cee4a","appLinkName":"System Confluence","appLinkUrl":"https://foundriesio.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Success","spaceUrl":"https://foundriesio.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"FS","serviceDeskId":1,"kbLinkDomainURLs":["https://foundriesio.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NzkyNjVjNy01YTYzLTRjOTQtODQzMS0yMWM1ZDZiMjE1MzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDg4MTQ5NzcsIm5iZiI6MTc0ODgxMzc3N30.rcdjagO0tN5k1uzyVhLbg6s4HXQm0ZtU4wKAOzs0NLk","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"879265c7-5a63-4c94-8431-21c5d6b21530","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":5,"projectId":10100,"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10476,"iconUrl":"https://foundriesio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Symptom","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/5","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/5","calendarParams":{"firstDay":0,"date":"2025-06-01T15:36:17-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5e9b8b62-10da-38de-883d-9cc8402cee4a","appLinkName":"System Confluence","appLinkUrl":"https://foundriesio.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Success","spaceUrl":"https://foundriesio.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"FS","serviceDeskId":1,"kbLinkDomainURLs":["https://foundriesio.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NzkyNjVjNy01YTYzLTRjOTQtODQzMS0yMWM1ZDZiMjE1MzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDg4MTQ5NzcsIm5iZiI6MTc0ODgxMzc3N30.rcdjagO0tN5k1uzyVhLbg6s4HXQm0ZtU4wKAOzs0NLk","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"879265c7-5a63-4c94-8431-21c5d6b21530","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}