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Foundries.io Support
2025 Holiday Support Availability

Foundries wishes you a happy holiday season!
As we wrap up 2025 several of our support team members will be taking time off to enjoy the holidays. This may cause some delay in getting to requests during this time.
Please let us know if something important comes up so we can be sure to properly prioritize requests.
Thank you!

  1. Foundries.io Support
  2. Foundries.io Support Portal

Foundries.io Support Portal

Welcome! You can raise a Foundries.io Support request from the options provided.

2025 Holiday Support Availability

Foundries wishes you a happy holiday season!
As we wrap up 2025 several of our support team members will be taking time off to enjoy the holidays. This may cause some delay in getting to requests during this time.
Please let us know if something important comes up so we can be sure to properly prioritize requests.
Thank you!

  • Technical support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

  • Licensing and billing questions

    Choose this if you have questions about licensing or billing.

  • Product trial questions

    Trying out our product and want more information? Select this and we'll be happy to answer your questions.

  • Other questions

    Don't see what you're looking for? Select this option and we'll help you out.

  • Report a bug

    Tell us the problems you're experiencing.

  • Suggest a new feature

    Let us know your idea for a new feature.

  • Suggest improvement

    See a place where we can do better? We're all ears.

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